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ARC

Privacy Policy


I. Privacy Notice (Website)

II. Privacy Notice (Kiosks)

III. Privacy Notice for California Residents (Kiosks)

IV. Privacy Notice for Residents of Other U.S. States

V. SMS Privacy and Data Use

I.  Privacy Notice (Website)

Last Updated: July 2026


What Information Does ChargeItSpot Collect?
How We Use Information
Sharing of Information
Data Security

ARC® (Asset Recharge Center) provides smart locker systems for managing company-owned handheld devices that employees use to do their jobs. We respect the privacy of our users and are committed to using best practices to ensure that the safety, security and confidentiality of our customer’s personal information is protected.

What Information Does ChargeItSpot Collect?

We collect information that you voluntarily provide to us, such as when you complete a contact or demo request form, subscribe to our communications, or otherwise correspond with us. This information may include your name, email address, telephone number, company name, and the contents of your message. Information collected at our kiosks is described in the Privacy Notice (Kiosks) below.

When you visit our website, we collect industry standard data about your visit such as your browser type, operating system, the URL of the page that referred you, the pages you visit, and your IP address. We use this information to provide you with information that is relevant to your location and to make sure that our website is working properly. We also collect data from cookies which most web browsers are set to accept by default. If you prefer, you can typically set your browser to remove or reject cookies. If you choose to remove or reject cookies, this could affect certain features of our services. Where required by applicable law, we also treat opt-out preference signals, such as the Global Privacy Control (GPC), as a valid request to opt out of the sale or sharing of personal information associated with your browser.

How We Use Information

ChargeItSpot uses the information we collect to make continuous improvements to our service, security and user experience. For example, we may use information about you to:

  • Monitor and analyze trends or usage in connection with our service;
  • Personalize your experience using our service;
  • Provide customer service or technical support;
  • Detect, investigate and prevent fraudulent transactions to protect the privacy and security of ChargeItSpot’s customers;
  • Comply with applicable laws, respond to lawful requests from courts and public authorities, and enforce our agreements and policies; and
  • Communicate with you, respond to your inquiries, and provide information you request about our products and services.

Sharing of Information

We do not sell your personal information, and we do not share your personal information with third parties for cross-context behavioral advertising. We may disclose personal information to trusted service providers who assist us in operating our website, conducting our business, or servicing you, and who are contractually required to keep this information confidential and to use it only to perform services on our behalf.

We may also release your information when release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. We may share aggregated or de-identified information, which cannot reasonably be used to identify you.

Data Security

By using this website, you agree to this Privacy Policy, including any international users, who agree to be bound by U.S. law. This is our entire and exclusive Privacy Policy, and it supersedes any earlier version. We reserve the right to modify this policy at any time without advance notice.

II. Privacy Notice (Kiosks)

Last Updated: July 2026


Personal Information We Obtain and How We Use It
Messaging and Communications
How We Protect the Personal Information We Collect
Sharing of Personal Information
Children’s Privacy
Updates to this Privacy Policy
Contact Us

This privacy policy describes the types of personal information ChargeItSpot LLC (“ChargeItSpot” or “we” or “us” or “our”) collects about users (“User”, “you”, or “your”) of this Kiosk (“Kiosk”), how we use the information, and with whom we may share it. We also describe the measures we take to protect the security of the information and how Users can contact Us about our privacy practices. This Kiosk privacy policy does not apply to information collected through our website, www.experiencearc.com.

In addition, a camera in the Kiosk takes photos of you for customer service and security purposes, to protect against criminal activity, and to protect ChargeItSpot from potential civil and criminal liability. ChargeItSpot uses your photo solely for the purposes of security and customer service. In no event will ChargeItSpot use your photos for facial recognition or similar profiling purposes.

How We Protect the Personal Information We Collect

We implement reasonable administrative, technical, and physical safeguards that are designed to protect the personal information you provide from unauthorized access, use, or disclosure.

Sharing of Personal Information

We do not sell, trade, or otherwise disclose the personal information we collect about you, except as described herein. We may share your information with:

Additionally, we may disclose aggregated or de-identified information about our Users, including you, to third parties, provided that such information cannot reasonably be used to identify you. Where we maintain de-identified information, we will maintain and use it only in de-identified form and will not attempt to reidentify it, except as permitted by applicable law.

We may also disclose information about you (1) if we are required to do so by law or legal process, (2) to law enforcement authorities or other government officials, or (3) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity or to otherwise enforce our legal rights. We also reserve the right to transfer information we have about you in the event that we sell or transfer all or a portion of our business or assets (including in the event of a merger, reorganization, dissolution, or liquidation).

California residents: please see the Privacy Notice for California Residents below for more information about how we collect, use, and share your data. You may also contact us at [email protected].

Children’s Privacy

This Kiosk is not intended for use by persons under the age of eighteen (18), and we do not knowingly collect personal information from anyone under the age of sixteen (16). If we learn that we have collected personal information from a minor in violation of applicable law, we will delete it.

How Long We Retain Personal Information

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this privacy policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include the nature and sensitivity of the information, the purposes for which we process it, applicable legal and contractual requirements, and, where we act as a service provider, the instructions of the Sponsor. Photos captured by the Kiosk camera are retained only for a limited period consistent with our security and customer service purposes and are then deleted, unless longer retention is required in connection with a security incident, investigation, or legal obligation.

Updates to this Privacy Policy

This privacy policy may be updated periodically on the Kiosk and/or our website www.experiencearc.com to reflect changes in our personal information practices. If we make material changes, we will provide notice as required by applicable law. We will indicate at the top of the privacy policy when it was most recently updated. To view this privacy policy online, please visit www.experiencearc.com/privacy-policy/.

Contact Us

If you have any questions about this privacy policy, or would like to receive an electronic copy, contact ChargeItSpot’s Privacy Officer at:

190 N. Independence Mall West, Suite 601
Philadelphia, PA 19106

[email protected]
www.experiencearc.com

III. Privacy Notice for California Residents (Kiosks)

Last Updated: July 2026


Information ChargeItSpot Collects
Sources from Which Personal Information Is Collected
Business or Commercial Purposes for Which Personal Information is Collected
Sharing and Selling Personal Information
Disclosure of Personal Information for a Business Purpose
Sales of Personal Information
Exercising Your California Access, Deletion and Do Not Sell Rights
Your Access Rights
Your Deletion Request Rights
Deletion Rights Exceptions
Verifying Requests
Authorized Representative
Response Timing
Personal Information Sales Opt-Out and Opt-In Rights
To exercise the right to opt-out, you (or your authorized representative) may..
Users Younger Than 16
Non-Discrimination
Other California Privacy Rights
Changes to Our Privacy Policy
Contact Information

This Privacy Policy for California Residents supplements the information contained in ChargeItSpot LLC’s (“ChargeItSpot” or “we” or “us” or “our”) general Kiosk Privacy Policy and applies solely to all visitors, users, and others who reside in the State of California (“consumers” or “you”). This Policy is provided pursuant to the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020, and its implementing regulations (collectively, the “CCPA”). Any terms defined in the CCPA have the same meaning when used in this Policy.

This policy provides information about the categories of information that we collect from California residents generally, the sources of the information, the purposes for which we use the information, and the categories of third parties to whom we disclose the information for business purposes and to whom we sell Personal Information as defined by CCPA. It also describes your rights under the CCPA — including the rights to know, correct, and delete Personal Information, to opt out of the sale or sharing of Personal Information, and to limit the use and disclosure of sensitive personal information — and how to exercise them.

Information ChargeItSpot Collects

When you use a ChargeItSpot Kiosk, we collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device (“Personal Information”). The following are the categories of Personal Information that we have collected from consumers who have used our Kiosk over the last twelve (12) months, and examples and the types of information those include. We do not collect or process sensitive personal information for the purpose of inferring characteristics about consumers, and we do not use or disclose sensitive personal information for purposes other than those permitted by the CCPA. We retain each category of Personal Information for as long as reasonably necessary to fulfill the purposes described in this Policy, unless a longer period is required or permitted by law; the criteria we use to determine retention periods include the nature and sensitivity of the information, the purposes for which we process it, and applicable legal requirements.

CategoryExamples
IdentifiersA real name, unique personal identifier, email address, customer number, loyalty number, barcode or QR code
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))A name, telephone number
Commercial informationRecords of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories, usage, or tendencies.
Biometric informationPhoto
Inferences drawn from other Personal InformationProfile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes: survey information.

Sources from Which Personal Information Is Collected

  • Directly from you. For example, you may enter your mobile number, email address and/or answer survey questions when you use the service.
  • Indirectly from you. For example, a camera in the Kiosk takes photos of you for customer service and security purposes.

Note: We do not collect information from, download information onto, access data on, or otherwise sync with your mobile device while your device is connected to the Kiosk for charging.

Business or Commercial Purposes for Which Personal Information is Collected

We may use, sell, or disclose the Personal Information we collect for one or more of the following purposes:

  • To fulfill or meet the reason you provided the information. For example, to secure your mobile device.
  • To create, maintain, customize, and secure your account with us.
  • To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
  • To protect ChargeItSpot from potential civil and criminal liability.
  • To personalize your Kiosk experience.
  • For testing, research, analysis, and product development, including to develop and improve our services.
  • To use your information to provide market insights to the Sponsor of this kiosk.
  • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
  • As described to you when collecting your Personal Information or as otherwise set forth in the CCPA.
  • To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us about our Kiosk consumers is among the assets transferred.

We will not collect additional categories of Personal Information or use the Personal Information we collected for materially different, unrelated, or incompatible purposes without first providing you with notice.

Sharing and Selling Personal Information

We may disclose your Personal Information to a third party for a business purpose, or sell or share your Personal Information, subject to your right to opt out of those sales and that sharing (see Personal Information Sales Opt-Out and Opt-In Rights).

Disclosure of Personal Information for a Business Purpose

In the preceding twelve (12) months, Company has disclosed your Personal Information with the following categories of third parties:

  • Service providers, such as those that deliver our communications
  • Identifiers, Personal Information (mobile number), Commercial Information, Biometric Information, and Inferences Drawn from Personal Information
  • The Merchant and/or Sponsor of this Kiosk
  • Identifiers, Personal Information (mobile number), Commercial Information, and Inferences Drawn from Personal Information

Sales of Personal Information

In the preceding twelve (12) months, Company has sold your Personal Information to the following categories of third parties:

  • The Merchant and/or Sponsor of this Kiosk
  • Identifiers, Personal Information (mobile number), Commercial Information, and Inferences Drawn from Personal Information

Exercising Your California Access, Deletion and Do Not Sell Rights

The CCPA provides consumers (California residents) with specific rights regarding their Personal Information, including the right to know what Personal Information we collect, use, disclose, sell, and share; the right to correct inaccurate Personal Information; the right to delete Personal Information; the right to opt out of the sale or sharing of Personal Information; the right to limit the use and disclosure of sensitive personal information; and the right not to receive discriminatory treatment for exercising these rights.

Your Access Rights

Upon request and subject to our verification, we will disclose to you:

  • The categories of Personal Information we collected about you.
  • The categories of sources for the Personal Information we collected about you.
  • Our business or commercial purpose for collecting or selling that Personal Information.
  • The categories of third parties with whom we share that Personal Information.
  • The specific pieces of Personal Information we collected about you.
  • The Personal Information that we sold or disclosed for a business purpose, including:
    • For a sale, the categories of Personal Information a recipient purchased; and
    • For a disclosure, the categories of Personal Information that each category of recipient obtained.

We will provide the requested information free of charge up to two (2) times in a 12-month period, but please note that where we receive unfounded, excessive or repetitive requests, we may elect to decline the request. As discussed below, ChargeItSpot will only disclose the requested information to the extent permitted by law once we receive and confirm your verifiable consumer request.

Your Correction Request Rights

If you believe that Personal Information we maintain about you is inaccurate, you have the right to request that we correct that information, taking into account the nature of the Personal Information and the purposes of our processing. Upon receipt of a verifiable consumer request, we will use commercially reasonable efforts to correct the inaccurate Personal Information as directed by the CCPA.

Your Deletion Request Rights

You have the right to request that we delete any of your Personal Information that we collected from you and retained, subject to certain exceptions. Upon request and subject to our verification, we will delete (and direct our service providers to delete) your Personal Information from our records unless an exception (described below) applies.

Deletion Rights Exceptions

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  • Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  • Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
  • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
  • Comply with a legal obligation.
  • Debug products to identify and repair errors that impair existing intended functionality.
  • Complete the transaction for which we collected the Personal Information, provide our services, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.

We may also make other internal and lawful uses of that information that are compatible with the context in which you provided it.

To exercise the access and deletion rights described above, you may submit a request by contacting us via any of the following methods. Note: you must use your mobile phone or web browser for the website or email option.

Verifying Requests

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your Personal Information. In order to verify your identity, you must provide sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Information or an authorized representative of the requestor, which may include:

  • Mobile number used at a ChargeItSpot Kiosk
  • Email address used at a ChargeItSpot Kiosk
  • Date of last transaction at a ChargeItSpot Kiosk
  • Location of your last transaction at a ChargeItSpot Kiosk
  • Employee badge number or login code used at the Kiosk (for workplace deployments)

We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you. We will only use Personal Information provided to verify the requestor’s identity or authority to make the request.

Authorized Representative

If you would like to authorize an agent to act on your behalf in submitting a request to know, request to delete, or request to opt-out of the sale of your Personal Information, you may do so by submitting a signed Declaration of Designated Agent at www.experiencearc.com/privacy-terms/ccpa or to [email protected].

Please keep in mind that if we do not receive adequate proof that the requesting agent is authorized to act on your behalf, we may deny the request.

Response Timing

When you submit a verifiable request to (a) access the Personal Information we have collected, sold, disclosed, or (b) delete your Personal Information, we will (1) confirm receipt within ten (10) business days and (2) make every attempt to respond to the request within forty-five (45) days of receipt. If we require more time (up to an additional forty-five (45) days, for a total of ninety (90) days), we will inform you of the reason and extension period in writing.

Personal Information Sales Opt-Out and Opt-In Rights

If you are 16 years of age or older, you have the right to direct us not to sell or share your Personal Information at any time (the “Right to Opt-Out”). We do not sell or share the Personal Information of consumers we actually know are less than 16 years of age unless we receive the affirmative authorization required by the CCPA. Consumers who opt in to Personal Information sales or sharing may opt out at any time. We also treat opt-out preference signals, such as the Global Privacy Control (GPC), as a valid request to opt out of the sale and sharing of Personal Information associated with your browser.

To exercise the right to opt-out, you (or your authorized representative) may…

Submit a request by contacting us via any of the methods below. Note, you must use your mobile phone or web browser for the website or email option.

We will only use Personal Information provided in an opt-out request to review and comply with the request. Once you make an opt-out request, we will wait at least twelve (12) months before asking you to reauthorize the sale or sharing of your Personal Information. Your opt-out request will remain in effect unless and until you affirmatively opt back in through the two-step opt-in process required by the CCPA; your continued or subsequent use of our Kiosk does not rescind your opt-out request.

Users Younger Than 16

ChargeItSpot does not target users younger than age 18 and, therefore, does not knowingly collect, sell, or share Personal Information of minors younger than 16 years of age.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

  • Deny you services.
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Other California Privacy Rights

  • California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Kiosk that are California residents to request certain Information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please send an email to [email protected], or write us at: 190 N. Independence Mall West, Suite 601, Philadelphia, PA 19106

Changes to Our Privacy Policy

We reserve the right to amend this privacy policy at our discretion and at any time. When we make changes to this privacy policy, we will post the updated policy on the Website and update the policy’s effective date. Your continued use of our Kiosk following the posting of changes constitutes your acceptance of such changes.

Contact Information

If you have any questions or comments about this policy, the ways in which ChargeItSpot collects and uses your Information described here and in the general Kiosk Privacy Policy, your choices and rights regarding such use, or wish to exercise your rights under California law, you may submit a request by contacting us via any of the methods below. Note, you must use your mobile phone or web browser for the website or email option.

IV. Privacy Notice for Residents of Other U.S. States

Last Updated: July 2026

This Privacy Notice for Residents of Other U.S. States supplements the information contained in our general Kiosk Privacy Policy and applies to residents of states with comprehensive consumer privacy laws, including Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia.

Your Rights

Depending on your state of residence and subject to certain conditions and exceptions, you may have the right to: (1) confirm whether we process your personal data and access that data; (2) correct inaccuracies in your personal data; (3) delete personal data provided by or obtained about you; (4) obtain a copy of personal data you provided to us in a portable and readily usable format; and (5) opt out of the processing of your personal data for purposes of targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects. We do not process personal data collected at the Kiosk for targeted advertising or for profiling in furtherance of decisions that produce legal or similarly significant effects. Where required by applicable law, we honor universal opt-out mechanisms, such as the Global Privacy Control, as valid requests to opt out.

How to Exercise Your Rights

You may exercise these rights by contacting us using any of the methods listed in the Contact Information section above. We will respond to your request within forty-five (45) days of receipt, and we may extend that period by an additional forty-five (45) days where reasonably necessary, in which case we will notify you of the extension.

Right to Appeal

If we decline to take action on your request, we will notify you and explain our reasons. You may appeal our decision by replying to our response or by emailing [email protected] with the subject line “Privacy Request Appeal.” Within the period required by applicable law (generally forty-five (45) to sixty (60) days), we will inform you in writing of any action taken or not taken in response to your appeal, including a written explanation of the reasons. If your appeal is denied, you may contact your state Attorney General to submit a complaint.

Workplace Deployments

Where the Kiosk is deployed by your employer and we process your personal data as a processor or service provider on behalf of the Sponsor, requests to exercise the rights described above may need to be directed to the Sponsor, and we will assist the Sponsor in responding to such requests as required by applicable law and our contracts.

V. SMS Privacy and Data Use

Last Updated: July 2026


Data Sharing Restrictions
Security Safeguards
Contact Information
How to Reach Us About Messages

We do not sell, share, or use your mobile number, SMS opt-in data, or related personal information for marketing or promotional purposes by third parties or affiliates.

Data Sharing Restrictions

Your mobile number, SMS opt-in data, and SMS registration information will not be transferred to external organizations. We may use limited service providers only as necessary to support message delivery and related operational functions, and those providers are not permitted to use your information for their own marketing or promotional purposes.

Security Safeguards

We maintain reasonable administrative, technical, and organizational safeguards designed to protect SMS registration data against unauthorized access, disclosure, misuse, or sharing.

Contact Information

If you have questions about our SMS practices or need assistance regarding messages you receive, please contact the message sender using the contact information provided on the website, or follow the instructions included in the message you received.

How to Reach Us About Messages

Contact the message sender directly for help with SMS communications, privacy questions, or support requests.

Use the contact details listed on the website.

Follow the instructions provided in the SMS message.