Privacy Policy

Website Privacy Policy Last Updated: September 18, 2014

ChargeItSpot designs mobile phone charging kiosks that allow consumers to charge their phones when they are on the go. We respect the privacy of our users and are committed to using best practices to ensure that the safety, security and confidentiality of our customer’s personal information is protected. This Privacy Policy applies to information collected from our kiosks, the ChargeItSpot website, and our mobile application for Android and Apple phones.

What Information Does ChargeItSpot Collect?

We collect information from you when you use a ChargeItSpot kiosk to charge your phone, respond to a survey, fill out a form or download our mobile app. When registering or entering a contest on our kiosk, as appropriate, you may be asked to enter your name, e-mail address, mailing address or mobile phone number. For security purposes, ChargeItSpot captures your mobile phone number, picture and related user data at the time of kiosk use.

When you visit our website, we collect industry standard data about your visit such as your browser type, operating system, the URL of the page that referred you, the pages you visit, and your IP address. We use this information to provide you with information that is relevant to your location and to make sure that our website is working properly. We also collect data from cookies which most web browsers are set to accept by default. If you prefer, you can typically set your browser to remove or reject cookies. If you choose to remove or reject cookies, this could affect certain features of our services.

How We Use Information

ChargeItSpot uses the information we collect to make continuous improvements to our service, security and user experience. For example, we may use information about you to:

  • Enable you safely and securely lock up your phone for charging and retrieve your phone;
  • Monitor and analyze trends or usage in connection with our service;
  • Personalize your experience using our service;
  • Provide customer service or technical support;
  • Send you information pertaining to our service such as alerts, updates, confirmations, surveys, or other communication;
  • Detect, investigate and prevent fraudulent transactions to protect the privacy and security of ChargeItSpot’s customers;

Sharing of Information

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. We may share aggregated or de-identified information, which cannot reasonably be used to identify you.

Data Security

ChargeItSpot takes the security of your phone and related data very seriously. While your phone is charging, we provide one-way directional power to your device. We NEVER sync with your phone, download anything onto your phone, or access the data on your phone.

By using this website, you agree to this Privacy Policy, including any international users, who agree to be bound by U.S. law. This is our entire and exclusive Privacy Policy, and it supersedes any earlier version. We reserve the right to modify this policy at any time without advance notice.

Privacy Notice for ChargeItSpot Kiosks

This privacy policy describes the types of personal information ChargeItSpot LLC (“ChargeItSpot” or “we” or “us” or “our”) collects about users (“User”, “you”, or “your”) of this Kiosk (“Kiosk”), how we use the information, and with whom we may share it. We also describe the measures we take to protect the security of the information and how Users can contact Us about our privacy practices. This Kiosk privacy policy does not apply to information collected through our website, www.chargeitspot.com.

Personal Information We Obtain and How We Use It

ChargeItSpot is committed to protecting your privacy when you use a ChargeItSpot Kiosk. When you use our Kiosk, you provide a 10-digit mobile phone number and select a security identifier or image. In some instances, instead of a mobile phone number, you may provide a loyalty card number, a customer number, barcode or QR code, or other identification number. This information is primarily used by ChargeItSpot to secure your mobile device (“Device”), but may also be provided to the “Merchant” and/or “Sponsor” in accordance with the “Sharing of Personal Information” below. In addition, a camera in the Kiosk takes photos of you for customer service and security purposes, to protect against criminal activity, and to protect ChargeItSpot from potential civil and criminal liability. ChargeItSpot uses your photo solely for the purposes of security and customer service. In no event will ChargeItSpot use your photos for facial recognition or similar profiling purposes. You may also be asked to enter other personal information, including but not limited to, your email address, loyalty number, and survey responses, which may be shared the “Merchant” and/or “Sponsor” in accordance with the “Sharing of Personal Information” below. We do not collect information from, download information onto, access data on, or otherwise sync with your Device while your Device is connected to the Kiosk for charging.

Messaging and Communications

In some cases, your use of the Kiosk is contingent upon you agreeing to receive text/SMS and/or email messages related to your use of the Kiosk and for other purposes described in this policy. These conditions will be clearly stated on the page where you enter your mobile number or email address. Unless you opt-out in accordance with this policy, we and/or the “Merchant” and/or “Sponsor” may use your personal information to send you text/SMS and email messages, including advertising messages. While your agreement to receive certain text/SMS and email messages may be a condition for the continued use of the Kiosk, you may opt-out of certain other communications we send you, for example, by clicking on the “unsubscribe” link in marketing emails or texting “STOP” in response to text/SMS messages. Please be aware that there may be a brief period before we are able to process your opt-out, but we will always respect your legal rights to opt-out of receiving unwanted messages. In other instances, however, your agreement to receive certain types of communications is based on your express acceptance (or opt-in) to receive such communications.

How We Protect the Personal Information We Collect

We implement reasonable administrative, technical, and physical safeguards that are designed to protect the personal information you provide from unauthorized access, use, or disclosure.

Sharing of Personal Information

We do not sell, trade, or otherwise disclose the personal information we collect about you, except as described herein. We may share your information with:

  • Service providers who perform services on our behalf, such as text/SMS message services. We do not authorize these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.
  • The owner or operator of the location where this Kiosk is located (together, with any agents acting on its behalf, “Merchant”) and/or the person or company leasing the Kiosk (together, with its affiliates, “Sponsor”) so that they can, on their own behalf, (a) prepare marketing and business analyses, (b) send you marketing or other messages, including by email and text/SMS, and/or (c) develop customer profile data. This information is shared with the
    Merchant and/or Sponsor as part of an arrangement to provide you with the free use of a charging station. Any personal information received by the Merchant and/or Sponsor will be subject to the Merchant’s and/or Sponsor’s applicable privacy policies.

Additionally, we may disclose anonymous, aggregated information about our Users, including you, to third parties for any purpose if we deem such disclosure to have sound business reasons or justifications.

We may also disclose information about you (1) if we are required to do so by law or legal process, (2) to law enforcement authorities or other government officials, or (3) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity or to otherwise enforce our legal rights. We also reserve the right to transfer information we have about you in the event that we sell or transfer
all or a portion of our business or assets (including in the event of a merger, reorganization, dissolution, or liquidation).

California Residents Privacy Rights

Effective January 1, 2020:

We respect the rights of California residents regarding their personal information, including the rights granted to California residents under the California Consumer Privacy Act of 2018 (“CCPA”). In accordance with a consumer’s rights under the CCPA, if you are a California resident and submit a verifiable request, we will disclose to you:

  • The categories of personal information that we have collected, sold, or disclosed for a business
    purpose about you;
  • The categories of sources from which your personal information is collected;
  • The purposes for which we collect, sell, or disclose your personal information;
  • The third parties with whom we share or sell your personal information;
  • The specific personal information that we collected about you.

Additionally, upon a verifiable request, we will delete your personal information, subject to any exceptions that we are granted by the CCPA. If you are a California resident, please use one of the following methods to begin the process of requesting any of the previously described disclosures or the deletion of your personal data:

  •  Contact us at privacy@chargeitspot.com.
  •  Contact us at (888) 994-0901

As provided for by CCPA, we will not discriminate against you for submitting any such request.

Children’s Privacy

This Kiosk is not intended for use by persons under the age of eighteen (18), and we do not knowingly collect personal information from children under the age of thirteen (13).

Updates to this Privacy Policy

This privacy policy may be updated periodically on the Kiosk and/or our website (www.chargeitspot.com) and without prior notice to you to reflect changes in our personal information practices. We will indicate at the top of the privacy policy when it was most recently updated. To view this privacy policy online, please visit www.chargeitspot.com/privacy-terms/kiosk/.

Contact Us

If you have any questions about this privacy policy, or would like to receive an electronic copy, contact ChargeItSpot’s Privacy Officer at:

111 S. Independence Mall East, Suite 920
Philadelphia, PA 19106
privacy@chargeitspot.com
www.chargeitspot.com