ChargeItSpot FAQ | Frequently Asked Questions

Frequently Asked Questions

GENERAL
UV-C LIGHT

General

ChargeItSpot® saves consumers from their constantly dying phones with free and secure phone charging stations. Each station has eight lockers with a selection of charging cables and an easy-to-use touchscreen interface.

How do I charge my phone?

Enter your mobile number and select a security image on ChargeItSpot’s touchscreen interface.
Choose an available locker and plug your phone into the appropriate charging cable.
Enjoy your visit, knowing that your phone is safely charging.
Re-enter your phone number and security image to retrieve your phone.

Where are ChargeItSpots located?

ChargeItSpots are located throughout the U.S. and Canada. For a full list of locations, visit the Locations section of our website or download the free ChargeItSpot app from the App Store or Google Play Store.

How much does it cost to use a ChargeItSpot?

ChargeItSpot is completely free to users. Our mission is to make cell phone charging become as ubiquitous in public places as Wi-Fi.

Do you access phone data while I charge?

Absolutely not. Our station simply supplies power to your phone.

How quickly will my phone charge?

ChargeItSpot has developed proprietary OptiCharge™ technology which delivers the maximum amount of power to your phone based on the manufacturer’s specifications. This means that you phone will charge just as fast as it would at home (about 1 percent per minute).

What if I forget my 10-digit number or security image?

ChargeItSpot offers 24/7 live support. If you are not able to retrieve your phone contact 800-453-3833 and a representative will confirm your security information and open the locker door remotely.

What is the benefit of ChargeItSpot to the store or venue?

A dying phone can cause people to become anxious and distracted, negatively impacting their experience at a store or venue. By providing free mobile phone charging, businesses can increase customer satisfaction by alleviating their low battery anxiety. Independent research has also shown that offering free phone charging to customers leads to increased dwell time, basket size, and conversion rates in retail stores.

How much does ChargeItSpot cost my store or venue?

Please contact us to receive a quote.

UV-C Light

How does ultraviolet C (UV-C) eliminate viruses and bacteria?: Ultraviolet C (UV-C) light is high-frequency ultraviolet light that eliminates select microorganisms like bacteria and viruses on surfaces. Our phone charging lockers utilize a specific wavelength of ultraviolet light called “UV-C”, which is optimal for eliminating select viruses and bacteria* found on the surface of phones.

* See full list of viruses and bacteria here.
Why use UV-C light to eliminate viruses and bacteria from phones?: Regularly cleaning high-touch surfaces can help prevent the spread of viruses and bacteria. Unlike liquid cleaners and wipes which can be harmful to electronics, UV-C light is a proven no-touch method to eliminate potentially dangerous microorganisms from phones.
How effective is ChargeItSpot’s UV-C solution?: The UV-C light in each locker safely eliminates up to 99.9% of select viruses and bacteria* on the six main surfaces of a phone. Our solution targets select viruses and bacteria commonly found on phones, including SARS-CoV-2 (the virus that causes COVID-19), in just 15 minutes.

*For more information, view our Terms & Conditions and full list of viruses and bacteria.
How long does the UV-C process take?: The UV-C lights are activated for 15 minutes. Even after the UV-C lights are turned off, the phone will continue to charge. Guests are welcome to use the lockers for as long they’d like.
Is UV-C light safe for phones?: Yes, the UV-C light emitted by our phone charging station is safe and effective when used for short periods of time. Our solution is designed to target specific viruses and bacteria that lurk on phones, without harming the phone itself.
Should guests remove the case from their phones before using a UV-C locker?: Nope! In fact, we recommend that cases be left on so that they benefit from exposure to UV-C light, too.
Is there a visible indicator showing when the UV-C lights are active?: Yes, purple LED lights will illuminate inside each charging locker when UV-C lights are active. White lights indicate that the UV-C process is complete.
Can guests use the lockers for any items other than phones?: A phone must be connected and charging in order for UV-C lights to activate. Placing additional items in the locker will reduce effectiveness of the UV-C light and is therefore not recommended.
Is each locker exposed to UV-C light between uses?: Yes, UV-C lights also activate between uses to ensure that select viruses and bacteria* are eliminated in each locker before a new guest accesses it.

* See full list of viruses and bacteria here.
If my brand has existing ChargeItSpot kiosks that do not have UV-C lockers, can I upgrade my kiosks with this new feature?: Absolutely. We offer a retrofit kit for kiosk upgrades. Please reach out to your Salesperson for more details.

NEW FROM CHARGEITSPOT: NEW FROM THE CREATORS OF CHARGEITSPOT: MOBILE DEVICE MANAGEMENT SOLUTION

Frequently Asked Questions

General

What is ChargeItSpot?

How do I charge my phone?

Where are ChargeItSpots located?

How much does it cost to use a ChargeItSpot?

Do you access phone data while I charge?

How quickly will my phone charge?

What if I forget my 10-digit number or security image?

What is the benefit of ChargeItSpot to the store or venue?

How much does ChargeItSpot cost my store or venue?

UV-C Light

How does ultraviolet C (UV-C) eliminate viruses and bacteria?

Why use UV-C light to eliminate viruses and bacteria from phones?

How effective is ChargeItSpot’s UV-C solution?

How long does the UV-C process take?

Is UV-C light safe for phones?

Should guests remove the case from their phones before using a UV-C locker?

Is there a visible indicator showing when the UV-C lights are active?

Can guests use the lockers for any items other than phones?

Is each locker exposed to UV-C light between uses?

If my brand has existing ChargeItSpot kiosks that do not have UV-C lockers, can I upgrade my kiosks with this new feature?