ARC’s Journey: Reinventing Device Management from Innovation to Enterprise Impact

It has now been approximately four years since ARC^® was formally launched in early 2021 and we’d like to take this moment to reflect on the evolution of our smart lockers and highlight our major achievements. Since inception, ARC has demonstrated significant enterprise impact: award-winning design recognition in 2022, widespread deployment across industries including a national rollout with Sam’s Club in 2023 and Walmart Canada in 2025, and measurable efficiencies for clients—ranging from reducing device shrink from  29% to just 2%, and saving over 4,500 hours per location annually of staff and manager time.

As we reflect on these successes, we are reaffirming our commitment to our mission: Minimize Device Waste. Maximize Worker Productivity. Make Life Easier

From Charging Phones to Powering Productivity: The Story Behind ARC

When ChargeItSpot launched in 2012, our goal was to keep consumers connected by offering secure phone‑charging kiosks in retail and public venues. Over the subsequent decade, we became known for designing intelligent, durable kiosks that addressed a widespread everyday need. What we hadn’t anticipated was how that consumer-tech expertise would evolve into a transformative enterprise offering—leveraging our patented charging technology—designed to support frontline teams with unprecedented efficiency and accountability

Fast forward to late 2021, when we introduced ARC (Asset Recharge Center): a device‑management platform that combines secure smart lockers with an intelligent client reporting dashboard. Built specifically for back-of-house needs in the distribution, grocery, retail sectors, and more, ARC has revolutionized the way companies store, charge, track, and manage their mobile devices—bringing it all together in one optimized system.

Why the shift?

Through conversations with some of the world’s largest retailers and logistics providers, we discovered a surprisingly widespread and costly problem: companies were struggling to manage their fleets of enterprise mobile devices once they were deployed in the field. Devices would regularly go missing, run out of battery, or require manual intervention from already-busy managers. The result? Lost productivity, frustrated teams, and significant financial waste.

We saw an opportunity to apply our decade of experience in kiosk-based device management to a new, underserved need. The result was ARC—a product that ensures devices are always available, fully charged, and assigned to the right team member.

ARC’s Unique Advantage

ARC was designed to create 1-to-1 accountability between employees and their assigned devices, reducing shrink, downtime, and manager headaches. Our clients have seen measurable gains in operational efficiency, device longevity, and team productivity.

Built to work across brands and environments, ARC is compatible with devices from major manufacturers like Zebra, Honeywell, Apple, and Verifone—making it an easy addition to any device fleet.

Today, ARC is in use across the country in warehouses and retail stores—including a chainwide rollout at all 600 Sam’s Club locations, all Walmart Canada stores, and every distribution center operated by Lululemon, among others.

A Legacy of Innovation

ARC stands on the shoulders of a decade-long track record in secure device kiosk design. We’ve taken everything we’ve learned—our patented hardware and integrated software, real-world deployment experience, and deep technical knowledge—and focused it on solving one of the most overlooked problems in enterprise operations.

As demand for ARC continues to grow, we remain focused on helping businesses unlock more value from their frontline technology—by making sure every device is ready when and where it’s needed most.

 ARC’s Milestones  

• March 2021- ChargeItSpot team began work on initial development of ARC prototype 
• September 2021- 
• October 2021- Early client pilots – LaunchedARC with leading brands. For example, Comoto Holdings, where device shrink dropped to 0%, manager time spent on device tasks fell by 97%, and device swap issues declined by 67% 
• Jan 2022- ARC’s tradeshow debut at NRF 
• March 2022 – Unveiled upgraded ARC unit at MODEX Supply Chain Show, less than a year after starting the design process—garnering strong validation from the market 
• Late 2022 – Awarded the A’Design Bronze Award for the elegant, human‑centered hardware design featuring a 17″ touchscreen and modular 48‑locker configuration.
• June 2023- Increased power delivery capabilities developed to support additional devices and increase device utilization
• July 2023– Launched Live Reposting dashboards empowering ARC clients with data-driven insights to optimize device performance
• January 2025-  Sunset ChargeIt kiosk product
• May 2025-  Awarded the 2025 RetailTech Breakthrough Award for Store Management System of the Year 
• ARC grew from 20 states in 2023 to 46 states in 2025—a 130% increase in just two years.

These milestones chart ARC’s evolution from concept to award‑winning design to a global device‑management platform revolutionizing retail and logistics. 

Want to learn more about ARC and whether it’s the right fit for your organization? Let’s talk. Get in touch now to learn how ARC can revolutionize the management of your device fleet, freeing up your resources to focus on what matters most.